Fire, smoke, a shock or a fallen line: call 911 first.

1. Step 1If you see smoke or flames, get everyone out and call 911.
2. Step 2Never use water on an electrical fire.
3. Step 3If there's no smoke and you can reach the panel safely, switch off the breaker for that area.
4. Step 4Don't touch the outlet or plug. Call us once everyone is safe.

Previous stepNext step

1. Step 1Don't touch them if they may still be in contact with the source.
2. Step 2Switch off the power at the panel, or unplug the device if it's safe to.
3. Step 3Call 911, even if they seem fine.
4. Step 4Keep everyone away from the source until it's checked.

Previous stepNext step

1. Step 1Stay well away, at least 30 feet, and keep others back.
2. Step 2Assume it is live, even if it isn't sparking.
3. Step 3Call 911 and your utility company.
4. Step 4If a line falls on your car, stay inside unless there's fire.

Previous stepNext step

1. Step 1Don't walk through standing water if outlets or cords may be under it.
2. Step 2If you can reach the panel while standing somewhere dry, switch off the main.
3. Step 3If you can't, leave and call your utility to cut the power.
4. Step 4Have every wet circuit checked before it's switched back on.

Previous stepNext step

1. Step 1Check whether neighbours have power. If not, report it to your utility.
2. Step 2At the panel, find any breaker in the middle or off position.
3. Step 3Push it fully off, then on, once. If it trips again, leave it off.
4. Step 4Call us; a breaker that keeps tripping is doing its job.

Previous stepNext step